FAQ

Below are some of the most frequently asked questions from our customers. If you need further assistance, feel free to contact us anytime.

1. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. We do not offer international shipping at this time.

2. How long does order processing take?

Our processing time is 1–2 business days. Once prepared, your order will be handed to the carrier for delivery.

3. What is the delivery time?

Standard delivery within the US typically takes 3–4 business days after your order has been shipped.

4. What is your return policy?

We accept returns within 7 days of receiving your order. Items must be unused, undamaged, and in original packaging.

For exchanges, we allow requests within 10 days of receipt.

Refunds are processed within 5–10 business days after approval.

5. How can I contact customer support?

You can reach us via email at contact@tavroa.store or call us directly at 443-793-9322.
We aim to respond within 24 hours.

6. Do you ship internationally?

No. At the moment, we ship within the United States only.

7. How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and link to follow your shipment’s progress.

8. What payment methods do you accept?

We accept major credit/debit cards and other secure payment options supported by our online checkout system.